Privacy Policy

Last updated December 16, 2025

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Introduction & Scope

TacForm Custom Storage Solutions (“TacForm,” “we,” “our,” or “us”) is dedicated to providing robust, tailored storage and facility solutions, and we consider the security, confidentiality, and privacy of your data to be an absolute, non-negotiable cornerstone of our entire operation. In an era where data is increasingly valuable, we recognize and respect the trust you place in us when sharing your personal and proprietary information. This document constitutes our comprehensive and transparent Privacy Policy, which is designed to explicitly outline the detailed procedures, technological safeguards, legal justifications (bases), and internal controls governing the collection, careful processing, secure retention, and necessary disclosure of your Personal Information.

Introduction & Scope

This meticulously crafted policy applies uniformly, without exception, to all forms and channels of interaction you may have with TacForm, our employees, and our digital infrastructure. This expansive scope includes, but is not limited to:

Viewing and Interacting with our Corporate Digital Presence: This encompasses utilizing our official corporate website, located at www.tacform.com, including browsing product catalogs, reading resource materials, and accessing online tools.
Engaging in the Procurement Process: Specifically, when you submit formal or informal requests for quotes for custom-engineered equipment (e.g., highly specialized athletic or industrial lockers, heavy-duty industrial shelving systems, vertical lifts).
Participating in Integrated Facility Solutions: Interaction related to the contractual design, engineering, project management, and on-site installation of integrated facility solutions (e.g., structural mezzanines, modular offices, bespoke mobile workstations, automated material handling).
Direct and Digital Communication: All correspondence and data shared during communication with our technical support, customer service, project management, and sales teams, whether via email, telephone, video conference, or live chat features.

Acknowledgment and Consent

By actively utilizing any of our Services—which term includes all the engagement channels listed above—you are affirming that you have read, understood, and are providing your informed, explicit consent to the detailed data collection and processing practices articulated within this document. We are committed to ensuring that this policy is structured to achieve and maintain full compliance with all applicable global and regional data protection frameworks (such as GDPR, CCPA, etc.). This policy is subject to a rigorous, periodic review process, and it may be updated to reflect changes in our practices or legal obligations. The most current version, which supersedes all previous versions, is effective as of [Insert Current Effective Date].

Information We Collect and Categorization

A. Personal Identification & Business Contact Data (Contract Fulfillment)

This foundational category comprises the data strictly essential for the establishment, verification, and successful fulfillment of the contractual and service-based relationship between TacForm and your organization (primarily a Business-to-Business, or B2B, model).

1. Identity & Professional Affiliation:

Full Legal Name: The name of the primary contact, decision-maker, or authorized representative.
Professional Title/Role: Your specific job title, function, and the department within your organization (e.g., Procurement Manager, Facilities Director, Head of Logistics).
Corporate Entity Information: The official, registered name of the corporate, governmental, or institutional entity you are legally representing.

2. Identity & Professional Affiliation:

Business Telephone Numbers: Direct-dial landline, corporate mobile numbers, and associated extension details for efficient communication.
Official Professional Email Addresses: Your official, verified email address for correspondence, order confirmations, and policy updates.
Official Mailing/Physical Address: The physical location used for formal correspondence, contractual document delivery, and official billing purposes.

3. Customer Account Credentials:

Secure Access Information: This includes encrypted usernames, unique identifiers, and securely hashed passwords required for accessing restricted client portals, secure data submission sites (e.g., for large drawing uploads), or project collaboration platforms we may utilize. Note: Passwords are never stored in plain text.

B. Transactional, Financial & Project Data (Service Execution)

This data is dynamically generated during the life cycle of the sales, service procurement, engineering, and final service execution processes. It tracks the commercial and technical details of the solutions we provide.

1. Order & Procurement History:

Detailed Purchase Records: Comprehensive records of all products purchased (including standard SKUs, specific custom modifications, or bespoke engineering specifications).
Commercial Metrics: Quantity ordered, agreed-upon unit pricing, total project expenditure, and procurement contract or purchase order (PO) numbers.
Service History: Records related to post-installation support, maintenance agreements, or warranty claims.

2. Installation and Site-Specific Data:

Precise Site Location: Exact physical addresses designated for the delivery, on-site installation, and final commissioning of the TacForm solution.
Site Contacts & Logistics: Names and contact details of on-site personnel responsible for receiving deliveries and overseeing installation.
Security and Access Status: Information concerning required security clearances, necessary access protocols, or logistical instructions specific to the facility (if applicable).
Technical Specifications: Sensitive data such as detailed facility blueprints, required utility hookups, established floor load limits, rack stability requirements, or other critical engineering data shared exclusively for the purpose of custom design work.

3. Billing and Payment Information:

Secure Payment Details: Information necessary to process payments, including securely tokenized credit card information (where the raw card number is replaced by an encrypted substitute and is not stored by TacForm directly), bank transfer details (for wire payments), and relevant account information.
Payment Evidence: Records of payment completion, invoices issued, and remittance details.

C. Technical, Usage & Tracking Data (Automated/Passive Collection)

This category encompasses data collected automatically and passively through standard network protocols, web beacons, cookies, and other web technologies when you interact with our website or digital assets. This information is crucial for system maintenance, security analysis, and service optimization.

1. Network/Device Identifiers:

Internet Protocol (IP) Address: Used to identify the geographical source of the request and protect our systems.
MAC Address and Device Type: Information about the hardware accessing our services, including operating system version and browser type.
Unique Mobile Identifiers: Identifiers associated with mobile devices accessing our site or portals.

2. Website Metrics and Activity:

Access Timestamps: Date and exact time of access and duration of the session on our website.
Digital Footprint: Clickstreams, internal site navigation patterns, specific pages viewed, search terms used on the site, and download history for resources (e.g., product manuals, technical brochures, white papers).
Referral Data: The referring or exit pages/URLs that led you to or away from our website.

3. Geographic Location Data:

Coarse Geolocation: Non-precise, general geographic location (city or region level) derived from your IP address, used solely for analytics, regional sales allocation, and targeted content delivery.
Precise GPS Location: In rare instances (e.g., using a TacForm app for site verification, if such an app exists), precise GPS location data may be collected, but only with your explicit device-level consent and for the specified purpose.

Methods and Channels of Data Collection

Our approach to acquiring your data is built on transparency, ensuring that the methods employed are clearly defined and directly correlated with your specific interaction and engagement level with TacForm. We utilize a combination of direct input, sophisticated automated tracking mechanisms, and vetted third-party sources to build a complete and accurate profile necessary for delivering our services.

A. Direct Input (Voluntary and Explicit Submission)

This is the primary method of data collection, where you knowingly and voluntarily provide information to us in pursuit of a business relationship or service. This data is collected at various interactive touchpoints:

1. Website Forms and Submissions: Data you actively submit when you utilize crucial functionality on our corporate website, such as:

Completing the “Request a Quote” form for custom equipment or project cost estimation.
Filling out the general “Contact Us” form for inquiries or general questions.
Registering for a secure client portal account or setting up access credentials for project collaboration platforms.

2. Customer Support and Interaction: Information exchanged during direct communication with our dedicated teams:

Participating in technical support chats or using on-site messaging applications to troubleshoot or seek assistance.
Engaging directly with our sales consultants, project managers, or technical staff via telephone calls or direct email correspondence where technical specifications, site details, or personal contact information is exchanged.

3. Marketing and Information Subscriptions: Data collected when you opt-in to receive specific communications:

Subscribing to our technical newsletter, product updates, industry insights, or receiving targeted promotional materials.
Voluntarily sharing feedback via surveys or participation in client satisfaction questionnaires.

B. Direct Input (Voluntary and Explicit Submission)

We utilize industry-standard digital technologies to enhance the functionality, performance, and security of our online presence, while simultaneously gathering essential aggregated usage metrics. Users are typically notified of and can control these via banner consent mechanisms.

1. Cookies: These are small, non-executable text files that are downloaded and placed on your computer or mobile device’s hard drive by your web browser when you visit our website. They serve several functional and analytical purposes:

Preference Retention: Remembering your site-specific preferences (e.g., login status, language settings, items previously viewed).
Session Management: Maintaining your state as you navigate between different pages on our site.
Behavioral Tracking: Tracking anonymous navigation patterns, which pages are visited, and the pathways taken to help us optimize site layout and content relevance.

2. Web Beacons (or Tracking Pixels): These are tiny, invisible graphic images (often $1 \times 1$ pixel in size) embedded within web pages or HTML-formatted emails. They are used to:

Measure Content Effectiveness: Track which pages are viewed and when, providing insight into the performance of our web content.
Email Interaction Tracking: Confirmation that an email has been opened, how many times it was viewed, and which links within the email were clicked, helping us refine our communication strategy.

3. Server Log Files: Our web servers automatically create log files of every visit, recording essential details like the time of access, the IP address, the type of request made, and the response status. These files are critical for security auditing and troubleshooting.

C. Third-Party Sources (Verification and Supplementation)

In compliance with applicable laws, we may supplement the data you provide directly with information obtained from trusted, reliable third-party sources. This is primarily done to verify the accuracy of the professional data provided and to facilitate efficient B2B outreach.

Public Business Registries: We may cross-reference contact details with officially recognized sources, such as national or industry-specific business directories and professional associations, to confirm your corporate affiliation and professional title.
Data Brokers for Lead Generation: In strict compliance with their respective privacy policies and regulatory frameworks, we may acquire supplementary business contact lists from vetted third-party data brokers to enhance our lead generation and outreach efforts to relevant industry sectors.
Professional Networking Platforms: Data may be collected from publicly accessible profiles on professional networking sites (e.g., LinkedIn) to verify the professional identity, role, and corporate affiliation of a potential client or contact person. Note: We only utilize publicly visible data in such instances.

Legal Bases and Use of Your Information

TacForm is committed to data processing practices that are not only transparent and secure but are also founded upon valid and recognized legal bases, as mandated by global data protection regulations. We only process your Personal Information when one of the following legal grounds is clearly established. The subsequent uses of your data are intrinsically linked to these legal justifications:

A. Performance of a Contract (Contractual Necessity)

This is the central legal basis for the majority of our data processing activities. The primary use of your Personal Information is that the processing is strictly necessary for the establishment, management, and execution of the contract or quasi-contractual arrangement you or your represented organization enters into with TacForm.

Specific Use Cases under Contractual Necessity:
- Order Fulfillment and Manufacturing: Using project data, technical specifications, and contact details to initiate the custom manufacturing process, ensure quality assurance, and coordinate the production schedule for your specialized storage solutions.
- Logistics and Delivery Coordination: Utilizing site and contact data to manage logistics, schedule freight delivery, and confirm acceptance of goods at the designated installation site.
- Installation and Commissioning: Sharing necessary access details and site contact information with our certified installation teams to successfully perform on-site assembly and commissioning of the integrated systems (e.g., mezzanines, mobile shelving).
- Post-Sales Service and Warranty Provision: Utilizing customer records, order history, and contact details to provide technical support, manage service calls, and administer our product warranties and maintenance agreements as per the terms of the contract.
- Billing and Financial Administration: Processing financial information to issue accurate invoices, process payments, and manage contract accounts receivable and payable.

B. Legitimate Business Interests (Balanced Necessity)

We process certain Personal Information when it is necessary for the purposes of the legitimate interests pursued by TacForm, or by a third party, provided that these interests are not overridden by your fundamental rights and freedoms as a data subject. We conduct thorough balancing tests to ensure your privacy rights are respected.

Specific Use Cases under Contractual Necessity:
- Order Fulfillment and Manufacturing: Using project data, technical specifications, and contact details to initiate the custom manufacturing process, ensure quality assurance, and coordinate the production schedule for your specialized storage solutions.
- Logistics and Delivery Coordination: Utilizing site and contact data to manage logistics, schedule freight delivery, and confirm acceptance of goods at the designated installation site.
- Installation and Commissioning: Sharing necessary access details and site contact information with our certified installation teams to successfully perform on-site assembly and commissioning of the integrated systems (e.g., mezzanines, mobile shelving).
- Post-Sales Service and Warranty Provision: Utilizing customer records, order history, and contact details to provide technical support, manage service calls, and administer our product warranties and maintenance agreements as per the terms of the contract.
- Billing and Financial Administration: Processing financial information to issue accurate invoices, process payments, and manage contract accounts receivable and payable.